Refunds policy

At TheTreeCBD we work hard to bring you high quality products that satisfy you and your expectations.

In the event that this is not the case, and you wish to return one item, you may do so within 14 days after you’ve received your order. You will receive a refund within 14 days after receiving the item at TheTreeCBD.com.

How to return an item


You must send an email to info@thetreecbd.com and only after receiving a confirmation email for the return, you can return the products.

The address to which the product must be returned is:

Hemp Rider, S.L
Av. Madrid 145, Entresuelo 3 derecha
08028 Barcelona.

Items must be returned new and in the conditions in which they were delivered.

Items must be returned new and in the conditions in which they were delivered. And please, keep your mail receipt as proof of delivery.

The costs associated with the return: payment and delivery process are covered by the client (you).

Por favor, revisa tu envío cuidadosamente a su llegada para asegurarte de que no haya sido dañado durante el envío. Todas las reclamaciones por productos dañados deben hacerse como muy tarde 48 horas después del recibo.
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